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Posted by: Admin on Jan 04, 2009 - 12:59 PM
pipexnegatives
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Thanks to Joey66 for the nod on this one:
15|12|08
MAC warning
Ofcom has issued a notification to Pipex over failures to provide consumers with Migration Authorisation Codes (MAC).
Customers wishing to change broadband provider need to obtain a MAC from the ISP they are leaving.
This allows them to change provider with minimal interruption to their broadband service.
In 2007 Ofcom introduced a new regulation to ensure all broadband providers issue a MAC within five working days of receiving a request from their customers.
Complaints
Since then the overall number of complaints to Ofcom from consumers having difficulty in switching broadband provider has declined significantly.
But today’s notification highlights a number of occasions where Pipex failed to abide by these rules and requires them to ensure that they are compliant by the deadline of 23 January 2009.
Ofcom will closely monitor Pipex’s performance to ensure that the company does now comply with the rules.
If, following the January deadline, we believe that Pipex has failed to take appropriate steps to comply with the notification we will consider whether further enforcement action is necessary.
sanction
Pipex also has until 23 January to make representations to Ofcom about the notification.
Copy and paste the following URL into your browser so that you can view the article and ofcom links in full:
http://www.ofcom.org.uk/media/features/pipex
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