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Broadband NIGHTMARE! |
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mjbicester
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Posted: 09.06.2010, 15:43
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registered: Jun. 2010
Posts: 1
Status: offline
last visit: 09.06.10
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Okay, where do I start.
I signed for Pipex business broadband on the 28th of May 2010. I signed up for a month rolling contract, using my MAC code from my previous supplier (O2.)
I called to confirm the order was all OK, but was told that the order placed was for 12 months not 1 month rolling (without router.) The person I spoke to said that they would cancel off the order and I should place another (which I did.)
I called again on the Monday following this to check if the order was OK, and was told that it was still 12 months and the previous person I spoke to had not cancelled it. I then cancelled the order on the phone under the 10 day cool off period. I need broadband, and if the customer services wasn't up to scratch then I wasn't interested.
I tried to use my MAC code with another provider only to be told that it had already been used by Pipex, and that I couldn't use it. Pipex gave me a MAC code - but BT issue these every thirty days and I coulnd't use it to go back to O2 because it was the one they gave me in the first place!
To clear this up quickly I was advised to cease the broadband and start again. I agreed to this, only to be promised dates of the cancellation to be held up by demands on the account of £250+ cancellation fees which shouldn't have ever been charged!
About a month of going back and forth I contacted them again and was assured by someone that the cancellation would go through, and they even emailed me the cancellation. Two weeks later, after no contact I decide to call them and check on the status. The last excuse was "I had to wait until the cleared funds from credit department went through to unlock the account" was now "they couldn't put through any new cancellations as they were migrating their customer service systems they use in house."
I contacted Ofcom, and I think they spoke to them because I now have a cancellation date of the 7th of July 2010. I still have to wait almost a month for the tags to be removed! O2 say this is outragous, and should be done much quicker.
Pipex are an awful company. Every time I call them I get Nildram, or Pipex, or Opal, or some other company and none of them seem to speak to each other!
So now, the situation is that I have NOTHING and wont for another month. It's doing my home business no favours whatsoever.
If anyone can suggest getting these tag's removal sped up I'd appreciate it no end. I'm sick of Pipex and I wont be dealing with thier terrible customer services ever again.
A VERY unhappy Pipex customer. 
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Aargh!!!!
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Posted: 01.07.2010, 17:59
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registered: Jun. 2010
Posts: 3
Status: offline
last visit: 01.07.10
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Hi
Sorry I can't help with the tag's removal suggestion but yes, PIPEX are the worst broadband supplier I've ever had the misfortune to have dealings with. I'm about to send a 3 page letter of complaint to their customer relations dept but suspect they won't pull their finger out to do anything constructive about it! Still, it helps to rant!
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