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Start :: Broadband and/or phone problems? :: Problems with other broadband providers :: ADSL Drop Out
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	ADSL Drop Out
chibby	Posted: 20.01.2010, 17:49
registered: Jan. 2010 Posts: 1 Status: offline last visit: 20.01.10	I switched my router and my PIPEX connection dropped out. Both old and new router would not work (the old one was working perfectly minutes earlier). Called PIPEX and they refused to take the call further by saying that I had not read out my account details correctly. I then went to a different department who confirmed that the same details were correct. This took ages and was all at a premium rate! Eventually a non technical (script reading) technical support person told me to try my router at all phone sockets in the house to see if one worked! If not, I should call back. I didn't work! I called back and a techie person said that their system was down. Now been down for over 24 hours and they keep asking me to call back in an hour (more money)... They can't take any notes, so I have to explain all the same stuff every time I call!!! More time!!!!

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ADSL Drop Out