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Start :: Broadband and/or phone problems? :: Pipex Problems :: Can't cancel my account
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	Can't cancel my account
JT	Posted: 06.12.2009, 16:23
registered: Dec. 2009 Posts: 1 Status: offline last visit: 06.12.09	Hi, This is a bit of a long story. I've been with Bulldog/Pipex since way-back (no more fixed term contract). Mid-October my broadband stopped working. Pipex was unable to fix it for two weeks so I canceled the service (registered post etc). Got letter back that my account will be canceled on the 6th of November, that it is £15.00 in credit (for the two weeks without the service) and that my final (closing) bill (and a refund cheque) will arrive in December... And it did. For over £58. In debit. For services provided in November and December. Apparently my cancellation has "failed" somehow. This is unbelievable. How can a cancellation fail? There's more. I looks like Pipex thinks I've been signed up for a completely new service _WITH THEM_ (there are new and unique spelling mistakes in the bill -- both my address and name are spelled incorrectly AND the amounts charged are completely different from what I used to pay with them -- this CLEARLY is a new service)... only I'm not with Pipex any more. Since mid November I'm with BT/O2. I have written last formal complaint via Pipex's webform maze and I don't want them to mess all over my credit rating which is likely given the posts on this and other forums. edited by: JT, Dec 06, 2009 - 06:54 PM

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Can't cancel my account