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About this site......
I set this site up because Pipex left me no choice. They provided me with a terrible level of service - appalling even, and to this date, still refuse to acknowledge this.
So this is what I do - set up a site to list all the problems that Pipex cause people - and there are a lot of people out there in the same boat.
Please join up and share your Pipex problems with the rest of us, the more of us that stand up to be counted will hopefully result in Pipex actually listening to their customers.
When dealing with Pipex, please remember that the people you are speaking to are not necessarily directly responsible for the issues that you are experiencing and as such, deal with them in a fair and polite manner. You are probably very angry, but will stand to get better results by adopting a calm and composed approach.
The Pipex Woes Forum - Vent your woes here!
Posted by: Admin on Monday, April 16, 2007 - 08:34 PM
broadbandnews
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From BBC News
Time is running out to get the UK in shape to cope with the next wave of net use, says a report.
Tough decisions on how to encourage telecoms firms to build faster networks must be made within two years, warns the Broadband Stakeholder Group (BSG).
Without these networks the UK could suffer profound social and economic setbacks, says the industry group.
Taking no action could also mean that digital divisions across the UK become entrenched.
Big decisions
The BSG report looks at next generation networks that industry experts believe will take hold in many developed nations as web-based ways of life become more accepted.
In 2001, notes the report, the UK was 21st among OECD nations ranked by the number of broadband users. Now the UK heads G7 countries for availability of lower speed broadband (up to 8Mbps).
However, it warns that all the hard work done to reach that position could be for nothing if more work is not done to update the UK's telecoms infrastructure to handle very high-speed broadband.
"That progress could come to a shuddering halt," said Kip Meek, BSG chairman.
"Broadband matters. There's plenty of evidence that broadband itself has had a very beneficial impact on economic performance.
"The move from narrowband to broadband has been very important and our hunch is that the move from low-speed broadband will be just as important," he said.
Ubiquitous and cheap high-speed broadband was likely to bring with it a new wave of innovation and a host of as yet undiscovered benefits, he suggested.
Mr Meek said it was hard to put an exact figure on how fast networks are going to have to be in the future, but speeds of 20Mbps and upwards were at the lower end of most estimates.
There was little evidence that the UK's existing telecoms infrastructure would be able to bring such high speeds to much of the population, he added.
To make matters worse, the current state of the UK market was not encouraging telecoms firms to invest in hardware to improve the top speed of UK broadband networks.
"The point we have come to, whatever technology is adopted be it fibre, wireless or whatever, is that there will be a hefty bill," said Mr Meek.
"We have to create the circumstances in the UK where someone is prepared to write out the cheques to do that."
Rampant competition in the UK broadband market made it unlikely that any telecoms firm would spend the money without encouragement.
Policy push
The report said the decisions to bring this about had to be taken in the next 12-24 months to avoid being left behind by other nations which are already confronting the problem.
Welcoming the BSG report, BT said: "The BSG is right to call on policy makers and regulators to act to encourage next generation broadband."
It added that it was already piloting higher broadband speeds and new services over its 21st Century Network. This will result in faster broadband for many from 2008, it said.
A spokesman for Virgin Media, formerly NTL/Telewest, said some of what the BSG was calling for was already available over cable. He added that Virgin Media's 10Mbps service will increase to 20Mbps from May this year and it is running trials of 50Mbps among some customers in Ashford, Kent.
"We can do both without major infrastructure changes to the network," he said.
The report made a series of recommendations on how to make it easier to invest in and create next generation networks.
Firstly, the government had to get a deeper understanding of the importance of broadband and the barriers to investment.
Government should also explore models of how it might get involved in the creation of next generation networks to ensure that all parts of the UK get treated equally.
New regulatory frameworks may be needed to encourage telecoms firms to invest that do not dent the competitiveness of the UK's existing broadband market.
"We have got a two-year period where we have to move from saying this is an interesting problem to here are the steps that enable us to move forward," said Mr Meek.
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Posted by: Admin on Monday, April 16, 2007 - 08:26 PM
broadbandnews
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From BBC News
Broadband roll-out is being driven by ever more providers but people are much less happy with customer service and more ready to switch, says a survey.
When research firm Point Topic carried out its Broadband Consumer Survey a year ago, 92% of customers were very or fairly satisfied with their provider.
That figure has now fallen to 77%, and those very or fairly dissatisfied have nearly doubled to nine percent.
New entrants, such as TalkTalk and Sky, are the main focus of dissatisfaction.
Nearly 17% of TalkTalk customers and 14% of Sky broadband users were very or fairly dissatisfied with the service on offer.
The main complaint is about after-sales support.
Point Topic concludes that the new entrants are struggling to meet high customer expectations - and that all ISPs are getting worse at customer service as they struggle for market share.
'Less tolerant'
"Consumers, as they spend longer as broadband customers, are likely to become less tolerant of problems," says the report.
The survey shows the cable firm NTL is the biggest broadband player with 24% of the market, followed by BT Retail on 21%.
"BT's dominance in the retail arena is diminishing," says the report.
But from a standing start Carphone Warehouse's TalkTalk has already grabbed 4%.
But the ISPs are warned they may have trouble hanging on to customers.
In 2005 just eight percent of those questioned said they were thinking of changing supplier - but the 2006 survey says that has shot up to a quarter.
Major impact
What's more, one in 10 have switched in the last six months.
Whatever the complaints about customer service at TalkTalk and Sky, their "free broadband" offers are obviously having a major impact on the whole market.
Price was the main reason customers gave for their willingness to switch suppliers.
But service - and speed may become more and more important for broadband customers.
Reliable service was the second most important reason cited for choosing an ISP, while another recent survey showed many broadband customers just weren't getting the download speeds they'd been promised.
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Posted by: Admin on Saturday, February 10, 2007 - 10:03 AM
pipexcontacts
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One of the following names, Dana Loftus has been known to help sort out individual cases, have a go at contacting either of the names below;
Stephanie Marshall
Berkeley Public Relations
pipex@berkeleyprnorth.co.uk
+44 (0) 1629 826 942
Dana Loftus
Pipex
dana.loftus@pipex.net
+44 (0) 1865 381 587
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Posted by: Admin on Sunday, February 04, 2007 - 11:32 PM
pipexcontacts
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Many thanks to Anon for publishing this in the forums:
Contact Pipex free by phone on 0800 1076443
Remember folks, be firm, but polite with these guys when you get through to them, after all, they are only being paid to do a job, many of them agree with the issues you are experiencing.
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Posted by: Admin on Saturday, January 06, 2007 - 10:34 PM
pipexcontacts
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Fire your postal complaints letters recorded delivery to the following addresses:
Pipex
PO Box 273
Welwyn Garden City
Hertfordshire
AL7 1YA
AND
Pipex Homecall
Customer Relations Review Service
Christie Fields
Derwent Avenue
Manchester
M21 7QS
Tel: 0161 4511000
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